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Refunds and Exchanges

Refunds are generally not available. We will make every effort to make sure you are delighted with our products.

Our products are well protected by their customised outer packaging and unlikely to suffer damage in trasnit.

In exceptional circumstances or in the rare event of the packaging not fully protecting the product in transit then return the entire package to us and we will exchange if for a new set as long as this is returned within 14 days of purchase.  All individual items within the package must be unopened.

The address for exchanges is our sole UK stockist:

Battlefield Hobbies
7 Brunel Close 
NN11 8RB

Phone: 01327 702001